More than 90% of the casinos that we have reviewed for you right here on this site provide first rate customer support for both registered and non-registered members. This is the first point of contact that a player can have with a casino and they are always there for you should you run into any kind of difficulties when visiting an online casino.
The vast majority of the best UK online casinos have a professionally trained member of staff that can be contacted within a matter of seconds using one of several effective support methods such as Live Chat, Telephone Support and in some cases, Skype Support is also available. For less urgent issues/enquiries, you can use email support and expect some kind of response within a maximum of 48 hours.
An F.A.Q area is also usually available and this useful section tries to offer a variety of answers for some of the most commonly posed questions that are put forward by players. The primary supported language at these fully licensed online casinos is always English, but sometimes there is the option to receive support in other languages as well.
The great thing about the telephone support available at most of today’s UK online casinos is that it is generally a toll-free UK number which can be called 24 hours per day. The best thing to do should you need to get hold of a member of staff for whatever reason would be to head straight to the support/contact us section and this will bring up a list of useful contact information.
The Live Chat support feature is possibly the most effective solution. As soon as you click on this button, a new chat box will open up in a separate window and this will connect you with a member of the team. Occasionally you will have to wait in a queue, but more often than not you will be put in touch with someone straight away.
The Live Chat is generally protected by SSL encryption technology, which means that any of the details that you communicate with the Live Chat representative will be in safe hands. Prior to being connected with a member of staff, you generally have to enter your email address and/or username and you may be requested to enter your date of birth and/or the answer to your secret question. The information requested at this point will slightly vary from one online casino to the next.
